![]() HI you for visiting the HP Support Forums. Processor name Intel(R)Core(TM) i5-4200u CPU 1.60GHz ![]() If I can not resolve tHese issues I will be forced to sell this thing and go with a different manufacturer. I can into even get to this web page to find some help. Now the computer seems to be taking a turn for the worse again. The load speed returned to normal, for about a week. I removed a few files which got rid of the pop up problems. ![]() I have since installed a anti virus, and anti malware software. First is was slow response/load problems, then "pop ups" all over. We then started having a lot of issues with the internet. For the first week the computer worked fine. We unfortunately can not return it as our time has expired. We just bought this laptop and have been very disappointed in its performance. ![]()
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